CV of General Manager / Retail management, luxury boutique, Operation manager,Customer service Manager, , looking for a job of Management in Hospitality, Hr, wine and or travel industry / managers.enligne-mx.com

Cv de Retail management, luxury boutique, Operation manager,Customer service Manager,

General Manager: in charge of the Guest satisfaction, Customer service, people management (training, appraisals, recruitment, promotion, salary, wages, payroll), P&L, stock control, Health and Safety,

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CV Code: 5accde3269c1d760
Date of last connection: 2018-09-07

Miss Ma... R...

....

HA90GB London
United Kingdom

Current situation:

Current industry: Hospitality, wine, customer servcie

Size of the company: 21-50 employees

Current position: General Manager

Number of years spent at this position: 1-2 years

Number of persons you managed: 11-20 persons

Annual salary: 40000.00 GBP

Total working experience: 11 to 15 years

Availability: 3-months notice

Job sought:

Positions: Retail management, luxury boutique, Operation manager,Customer service Manager,, Wine tasting room manager, Tour Manager, travel agency manager,, Quality manager, Hotel/ restaurant auditor, Hotel/restaurant assessor, Training manager

Industry: Hospitality, Luxury Boutique, Luxury corporate, Travel, Tourism, Wine and food industry

Desired type of contract: open-ended contract, fixed term contract, Fixed-term / casual work, Temporary work, Agent's contract

Desired working time: Full-time, Part-time, Seasonal work, Available on Week-ends

Minimum annual salary desired: 35000.00 / 40000.00 GBP

Education:

Highest educational level completed: number of years studied and completed with a diploma after highschool : +3

Last diploma : Licence Professionelle, sustainable project management in Tourism and Hospitality

Current educational level : +3

Other training courses :


Divers :

Geographical mobility: Country : South Africa, Antigua and Barbuda, Aruba, Australia, Bahamas, Barbados, Belgium, Bermuda, British Indian Ocean Terr..., British Virgin Islands, Canada, Cape Verde, Cayman Islands, Cocos Islands, Cuba, El Salvador, United States, Faroe Islands, Fiji, French Polynesia, French Southern Territori..., Gibraltar, Grenada, Greece, Hong Kong, Luxembourg, Mauritius, Mexico, Monaco, New Caledonia, Puerto Rico, Saint Lucia, United Kingdom

Known Tools / Software/ Methods Micros, Opera, Merlin, Triton, Fourth Hospitality, Ikentoo, Salesforce


HGV, LGV, special vehicles licences WSET level 3 Food hygiene level 2 Smartserve


Languages French : Native
English : Fluent
Spanish : Basic
Portuguese : Basic


Resume:

Miss Ma... R...

....

HA90GB London
United Kingdom

March 2017 - Today Humble Grape Wine Bar and Wine Shop
General Manager/ opening General Manager/ Retail

- In charge of the entire opening

- Retail management

- 15 Members of staff BOH and FOH

- Financial: P&L, Staff cost, Budget and Forecast, GP

- Procedures, standards and training

- Stocks and equipment management

- Suppliers

- Marketing

- HR: contract, recruitment, appraisals

- Health and Safety




May 2015 – January 2017 Corinthia Ho**** London. UK

Assistant Lounge Manager (3 Lounges) + Harrods shop

- Including 6 month of Interim Manager of the Three Lounges and the retail area in collaboration with Harrods.

- 17 Members of staff

- Retail Management

- Main floor Lobby Lounge with an average of 120 covers am/ 90 covers pm.

- Outdoor Cigar Lounge with an average of 110 covers pm.

- Spa Lounge (first floor) with an average of 20 covers a day.

- Payroll, P&L analysis and management, stock control, Cocktails recipes and menu creation

- Wine training, product knowledge and standards




November 2014 – March 2015 Catering and Events Maître d’Hôbr/>
- SIHH (Geneva watches and Jewellery show)

- Geneva International Motor Show

- Baselworld (Basel watches and Jewellery show)




May 2014 – September 2014 Intercontinental Hotel***** Geneva. Switzerland

Poolside Manager ( Restaurant, bar and Pool manager)




*December 2013 & January 2014 Intercontinental Hotel*****Davos. Switzerland

- Opening task force

- Task force for the World Economic Forum




September 2012– April 2014 Intercontinental Hotel***** Geneva. Switzerland

Poolside assistant Manager

Restaurant Assistant Manager

Bar supervisor




August 2011– August 2012 Intercontinental Hotel***** Geneva. Switzerland

Head waitress

March 2010 - April 2011 « Terroni » Restaurant. Toronto. Canada

Senior head waitress




January 2010 - March 2010 Bilingual Call Centre. Toronto. Canada

French customer service, sale advisor




May – August 2009 Hôtel « PAROS AGNANTI **** »Paros Island. Greece

Head waitress / Waitress

Maître d’hôtel Trainee




June – August 2008 « CAP 21 - LES MURENES »Beach Restaurant

Ramatuelle. France

Waitress




May – August 2007 Training Period « LE BAILLI DE SUFFREN**** »Hotel. Rayol Canadel. France

- Runner, busser , Waitress

- Receptionist

- Chambermaid, Housekeeper assistant




July – August 2005 Training period to « Le Palm » Restaurant

Saint-Tropez. France

- Cook




EDUCATION

Year 2008-2009 Graduate degree in Hospitality, catering and tourism/ travel industry. Sustainable tourism project management (Bachelor degree equivalent)

Université du Sud – Toulon Var. LA GARDE.FRANCE




Years 2006-2008 Technical under graduate diploma in Hospitality industry, Management and hotel marketing

Lycée des métiers de l’Hôtellerie et du Tourisme.

TOULON.FRANCE




Years 2003-2006 High school diploma in Hospitality and Restaurant industry.

Lycée des métiers de l’Hôtellerie et du Tourisme

TOULON.FRANCE




ADDITIONAL INFORMATION

Languages: Fluent French, Fluent English, Intermediate in Spanish
Computing skills: Microsoft Office, Ikentoo and Micros system, Hotel and accounting software (Fidelio, Visual Generation, Sphinx, Fourth Hospitality, Merlin and Opera).
WSET Level 2 certified and WSET Level 3 (waiting for result)
Smartserve Canadian certificate
Health and Safety and food hygiene level 2
Cigar service level 2 (intermediate)

Cover letter

Miss Ma... R...

....

HA90GB London
United Kingdom

General Manager: in charge of the Guest satisfaction, Customer service, people management (training, appraisals, recruitment, promotion, salary, wages, payroll), P&L, stock control, Health and Safety,

Passionate by the hospitality and travel industry, I always enjoyed working in a luxurious environment with very high Guest demands.
For me, a 5 star service means going above and beyond Guests expectations and being able to anticipate every single needs.
Today I’m looking for a new role where Guests could have an amazing experience thanks to my excitement for this industry, my support, skills and passion.
With my experience in luxury hotels and F&B I have a sales experience, I am organised and work with methods, I can anticipate guests needs, work under pressure with short deadline, lead and train a team and reach financial target by upselling.
I am more than motivated to give my best to a people management position and also strongly motivated to prove you that I have the skills required for many different customer service role.


A hard worker, quick learner, committed, smiling and positive person as I am would be an asset for a welcoming company.


I really hope to catch your attention.


Kind Regards,


Marie-Aude

Miss Ma... R



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